Fake app charges and “cancelling instalments”

1. If you get a notice saying a plan is “now active” or “billed monthly”, don’t click any link, and don’t search for the support it tells you to.
2. Open the app yourself, or call a number you already know is official.
3. Real companies will never ask you to “cancel a payment” at an ATM or in online banking, or to scan a QR code to “verify your identity”.
4. If an unknown device has joined your messaging app, remove it under “Linked devices”, turn on two-step verification and tell your friends and family.
5. If money has already gone, call 165 at once: payments can only be stopped within 24 hours.